--- title: "How We Monitor Our Own Status Page Product (and Why SaaS Monitoring Matters) | Statusentry" description: "How Statusentry monitors its own status page platform and runs its own public status page — plus a monitoring checklist for any SaaS team." url: https://statusentry.com/blog/how-we-monitor-statusentry updated: 2026-10-21 --- [All posts](https://statusentry.com/blog) Engineering # Who Watches the Status Page? How We Monitor Statusentry A status page has to work when everything else doesn't. Here's how we monitor our own status page platform — and why every SaaS team should know about downtime before its customers do. Oct 10, 2026 5 min read by Statusentry team A status page is the one service that has to work when everything else doesn't. So when the product you build is the status page, monitoring isn't a nice-to-have — it's the job. Here's how we keep an eye on Statusentry, and why every SaaS team should do the same for its own product. ## Why a status page product has to be the most reliable thing you run Most software is used on good days. A status page is used on bad ones. People open it when something is already broken: their app is down, their API calls are failing, or a vendor they depend on is having a rough afternoon. That changes the requirements: - **Traffic arrives during incidents.** When a widely used service goes down, its status page can go from a few visitors to thousands within minutes. - **Notifications are the product.** An incident update that is posted but never reaches email inboxes, Slack channels or webhooks hasn't really been communicated. - **Failure is doubly visible.** If a status page is down during an outage, customers now have two problems and no information. - **Trust is the whole value.** Teams choose a status page provider so they look reliable in their worst moments. We can't ask for that trust without earning it ourselves. ## Why monitoring matters for every SaaS product You don't have to build a status page to care about this. For any SaaS product, the real question is: **who notices downtime first — you or your customers?** If the answer is your customers, every outage costs more than it should. The first sign is a support ticket, then a few more, then a public post. By the time engineering is looking at it, your support team is already answering “is it down?” questions one by one. [Gartner's often-quoted estimate](https://blogs.gartner.com/andrew-lerner/2014/07/16/the-cost-of-downtime/) put the average cost of IT downtime at $5,600 per minute, and that number doesn't include lost trust or the hours spent on follow-ups. Monitoring turns that around. You find out first, you confirm the impact, and you publish a calm update before the ticket queue fills up. That's the difference between “we're aware and working on it” and “thanks for letting us know.” ## How we monitor Statusentry ### 1. We run Statusentry on Statusentry Our own status page is [status.statusentry.com](https://status.statusentry.com/), built with the same product our customers use. It lists the parts of the platform you actually depend on. Using our own product every day is the best quality check we have. If posting an update feels slow or a notification arrives late, we feel it before our customers do. And when something goes wrong, we post it there — our incident history is public, just like we recommend to our customers. ### 2. We monitor Statusentry around the clock We monitor Statusentry continuously, and our team is notified right away if it goes down — so we know about a problem before our customers do. You can do the same for your own services with Statusentry's [**endpoint monitoring**](https://statusentry.com/blog/endpoint-monitoring). ### 3. Internal first, then public Alerts go to our team, not to customers. Once we understand what's happening, we open an incident on status.statusentry.com, mark the affected services and post updates as we learn more. Subscribers get every update by email, Slack or webhook. That two-step flow — detect privately, communicate publicly — gives customers accurate information instead of raw alarm noise. ## A monitoring checklist for your SaaS Whatever tools you use, these are the habits that make the biggest difference: - **Check from the outside.** Test your product the way customers reach it — over the public internet, through your real domain, TLS and load balancer. - **Monitor what customers touch.** Your login page, your public API and your key workflows matter more than an internal health route that always says OK. - **Match the interval to the impact.** Every 5 minutes for your core app and API; every hour or few hours for marketing pages and docs. - **Alert on change, and route alerts to a place people watch.** A dedicated channel that people actually watch works better than a shared inbox. - **Always send recovery messages.** Knowing when something came back — and how long it was gone — is as important as knowing it broke. - **Keep your status page independent of your main app.** If your product and your status page share every piece of infrastructure, one outage takes down both. A hosted status page solves this by design. - **Publish incidents honestly.** A status page full of green bars and no history isn't believable. A short, clear incident record builds more trust than a perfect-looking page. ## What's next Today, our monitors tell our team when something breaks, and we decide what to publish. Next, we're working on connecting the two more tightly — for example, letting a failing check suggest the affected service or prepare a draft incident, so the path from detection to customer update gets even shorter. If you want the same setup for your own product, you can [create a free Statusentry account](https://app.statusentry.com/signup), add your services, switch on endpoint monitoring and have a working status page in a few minutes. Questions? Write to [support@statusentry.com](mailto:support@statusentry.com). ## Keep reading [All posts](https://statusentry.com/blog) Product 5 min read ### [New Feature: Endpoint Monitoring — Know About Downtime Before Your Customers Do](https://statusentry.com/blog/endpoint-monitoring) Statusentry now checks your HTTP endpoints every 5 minutes to 24 hours and alerts your team by email and Slack when a service fails and when it recovers — built right into your status page. Guides 6 min read ### [The Fundamental Concepts of Incident Management Process](https://statusentry.com/blog/incident-management-process) Incident management is a cornerstone of business continuity and security. Understanding its fundamentals plays a decisive role in the success of every modern company. Try Statusentry ## Communicate incidents calmly, transparently, instantly. Start with a 30-day Enterprise trial. Afterwards, keep the free plan with no time limit. [Start free](https://app.statusentry.com/signup) [View demo status page](https://demo.statusentry.com/)