{"id":19053,"date":"2021-04-28T02:41:39","date_gmt":"2021-04-27T23:41:39","guid":{"rendered":"http:\/\/statusentry.net\/?p=19053"},"modified":"2024-02-21T16:49:11","modified_gmt":"2024-02-21T13:49:11","slug":"scheduled-maintenance","status":"publish","type":"post","link":"http:\/\/35.158.221.176\/scheduled-maintenance","title":{"rendered":"How to announce scheduled maintenance?"},"content":{"rendered":"\t\t
Scheduled maintenance is the easiest way to inform your customers who use your product that you are unavailable for a certain period of time due to maintenance work. Moreover, it is also the most effective way to be monitored by the team members who will take part in the study and other units that need to be informed about the maintenance work process.<\/p>
Applications, websites or APIs need scheduled maintenance work at certain time intervals. During these times, the team behind the application quickly carries out maintenance operations such as performance improvements, updates or backups.<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
Image\u00a0sourced<\/a> from blog of Twitter<\/em><\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t Maintenance studies are usually repeated within a certain period of time and the biggest difference compared to incident is that it is planned about when it will start and when it will end. In this respect, it is not foreseen to work as stressful and intensive as in incident management. However; companies, which are aware that customer satisfaction should always be at the forefront, know that maintenance management is as important as incident management.<\/p> There are 2 important stages when it comes to maintenance. The first of these is to inform the audience clearly and transparently long enough before the maintenance work begins. It is very significant to share clearly with the audience how the work will be done towards which target and also the estimated working time. The second is the temporary maintenance pages that warn your users in a simple, entertaining way and share the necessary contact information on your website\/application when the scheduled maintenance is due.<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t Having these two issues handled very well shows your respect to your customers and thus gives you strength against your competitors in your market. The size of your company or the number of your product users is not important at this point. On the other hand, if you look for example \u201cit is just 10 minutes of maintenance work at night, nothing will happen\u201d, you will lose. Since, unannounced service interruptions create a perception far from professionalism and greatly damage customer satisfaction. As a result, it causes your users to turn to alternative competitor products.<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t Having these two issues handled very well shows your respect to your customers and thus gives you strength against your competitors in your market. The size of your company or the number of your product users is not important at this point. On the other hand, if you look for example \u201cit is just 10 minutes of maintenance work at night, nothing will happen\u201d, you will lose. Since, unannounced service interruptions create a perception far from professionalism and greatly damage customer satisfaction. As a result, it causes your users to turn to alternative competitor products.<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t 1.Plan:<\/strong> Our first step is; what your maintenance work will be about, which team will complete what tasks during the work, when the work will start and the estimated working time should be determined by the relevant team of the company.<\/p> 2.Schedule:<\/strong> Now we need to set a schedule for maintenance work according to the planned data we have. In addition, more detailed actions such as indicating the services affected in the study to be carried out, the impact value to which the relevant services are affected, and whether or not an in-house announcement will be made are determined at this stage. At this step, the first announcement is made to the audiences through the various communication channels of the status page product.<\/p> 3.Update:<\/strong> There may be any change in the planned data before the specified calendar time comes. All necessary updates are made in this step. It is very important that the changes made are announced again to both internal employees and public audiences.<\/p> 4.Start & Monitoring:<\/strong> When the scheduled time is due, the maintenance page should be shared on the official website. As we mentioned earlier, the maintenance page should present vital information to followers in a simple and a little fun way, without going into too much detail. If available, it would be good to share predictive information about when the study will end.<\/p> In addition, audiences should be announced again via the status page product that the maintenance operation has started. During the maintenance work, it is recommended to make monitoring notifications about the progress of the process, especially to the relevant units and employees within the institution, in terms of managing the process.<\/p> 5.Finish:<\/strong> When the maintenance work is completed, an action is taken to confirm that the process is completed through the status page product used. Thus, the maintenance announcement published in the communication channels is removed. In addition, internal and public followers are contacted by sending a notification that the maintenance work has been completed. Also, remember to remove the maintenance page from the official website, it is important to synchronize with the status page product here.<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t At this point, StatusEntry<\/strong> offers the Maintenance feature to help its customers with the first step we mentioned above. The maintenance feature, which is very simple to manage in terms of UX and UI, is very advantageous in gaining user habit thanks to its similar structure with incident workflow.<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t *Record of public schedule maintenance in the public status page<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t At this point, StatusEntry<\/strong> offers the Maintenance feature to help its customers with the first step we mentioned above. The maintenance feature, which is very simple to manage in terms of UX and UI, is very advantageous in gaining user habit thanks to its similar structure with incident workflow.<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t *Record of external schedule maintenance in the public status page<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t * Details of creating scheduled maintenance<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t For more detailed information about “Scheduled Maintenance”<\/strong>, you can visit the Features<\/span><\/a><\/strong> and Docs<\/strong><\/span><\/a> page.<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":" How to announce scheduled maintenance? Scheduled maintenance is the easiest way to inform your customers who use your product that you are unavailable for a certain period of time due to maintenance work. Moreover, it is also the most effective […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"elementor_header_footer","format":"standard","meta":{"footnotes":""},"categories":[60,66,4,42],"tags":[46,65],"yoast_head":"\nWell, now let's focus on our first point and look at the maintenance life process, let's examine the workflows in detail:<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
Hosted Status Page & Scheduled Maintenance<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
How StatusEntry announces scheduled maintenance?<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t