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Fundamental Concepts of Incident Management Process

Fundamental Concepts of Incident Management Process Incident management process is an inevitable reality in the modern business world This concept, a cornerstone of business continuity and security, helps companies determine how they will deal with unexpected situations Understanding the...

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The Importance of Incident Management in SaaS Products: Advantages of Using Incident Management Tools

The Importance of Incident Management Software in SaaS Products In SaaS (Software as a Service) products, incident management software is crucial because it enables a company to respond quickly, effectively, and systematically to potential issues Below is a list outlining...

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Cloud Computing Model & SaaS

Cloud Computing Model & SaaS Cloud computing model is a technology that provides on-demand network access to a pool of shared resources such as data storage, databases, servers, networking, tools that can be accessed via the internet Users receive these resources...

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Our New Feature: Status Embed Badge Widget

Our New Feature: Status Embed Badge Widget What is “Status Embed Badge Widget” and why we offer you to use it As you know, it is very important to be transparent and fast in communication with your own customers in...

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How to announce scheduled maintenance?

How to announce scheduled maintenance Scheduled maintenance is the easiest way to inform your customers who use your product that you are unavailable for a certain period of time due to maintenance work Moreover, it is also the most effective...

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What’s the difference between ITSM & ITIL?

What’s the difference between ITSM & ITIL Deep Look at ITSM IT teams provide end-to-end services to their customers by planning, creating, designing, delivering, managing and maintaining IT-related services The activities for the implementation and management of these services are...

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